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FAQ

1. How does your internet booking engine work?
It works on line through our web-syte and touristic portals, or phoning, sending an e-mail or a fax directly to Hotel.

2.  Will I be charged to my credit card if I don't cancel my booking in time?
Yes you will, if the cancellation is out from the Hotel's relese terms.

3.  Is there a possibility of parking in your hotel?
Yes there is, with limited pay-parking place.

4.  What is your cancellation policy?
OFF AND MIDDLE SEASON: 48 hours relise for on-line reservations and 24 hoursfor the rfeservation done directly with the Hotel. HIGH SEASON: 72 Hours for all reservations.

5.  What credit cards can I use to confirm my booking?
VISA and Mastercard group 

6.  How do I get to the hotel from the airport?
The Hotel offers at disposal of clients, a small bus from/ to the airport.The service is on demand and it is free for 8 people's groups

7.  How do I cancel or modify a reservation made on-line?
It's necessary to follow the instruction given on the website

8.  How can I send enquiries and comments on this website?
Our web site is provided of a link dedicated to the guest's commentaries and suggestions.

9.  How can I make sure that my on-line reservation has been confirmed?
By an e-mail from the Hotel or from the website

10.  How can I make a reservation on the Internet?
You have to fill in the gap all the personal informations and a credit card number.We guarante the privacy as by law 

11.  Do you allow pets ?
No,we don't

12.  Do I have to give my credit card number in order to confirm my booking?
Yes you have, but only as guarantee

13.  Can I book more than one room at once?
Yes you can, it depends on the availability

14.  Are there any hidden extra costs ? Do you prices include tax?
Taxes are included.There are  services not included in the daily rate as the bikes hire or the beach service.

15.  I am concerned about the safety of my credit card details. Is it safe?
Yes it is.

16.  Do you prices include breakfast?
Yes they do

17.  Do children receive discounted rates?
Yes they do, you can find them on our website

18.  I am going to arrive late at my hotel, what will happen?
We ask to phone to Reception before 18.00 to inform about the late
Savoy Hotel Via Roma, 347 loc. Focette 55044 Marina di Pietrasanta (LU) Italia Tel. 0584-745881 Fax 0584-745849 - P.IVA: 01839000468 - booking@albergosavoy.com